Free Guide to Closing Your Uber Eats Account

Understanding Your Uber Eats Account and Why You Might Want to Close It

An Uber Eats account is your personal profile on the Uber Eats food delivery platform. When you create an account, you provide information like your name, email address, phone number, and payment method. This account stores your delivery addresses, order history, saved restaurants, and payment information. Understanding what data your account contains is the first step toward making an informed decision about whether closure is right for you.

People close their Uber Eats accounts for various reasons. Some users find they no longer use the service regularly and prefer to reduce their number of active accounts. Others want to limit their spending on food delivery services. Some individuals have concerns about data privacy and want to minimize the personal information stored on company servers. Additional reasons include switching to competitor services, dissatisfaction with service quality, or simply wanting to streamline their digital footprint.

Before closing your account, consider whether you have active orders or pending refunds. Uber Eats allows you to check your order history and account balance through your account settings. If you have unused credit or a promotional balance, you may want to spend it before closure. Additionally, think about whether you might want to use the service again in the future—closing an account doesn't necessarily mean you can never use Uber Eats again, but you would need to create a new account and potentially lose accumulated rewards or loyalty points.

You should also review any subscriptions attached to your account. Uber Eats offers a subscription service called Uber One (formerly Uber Pass) that provides discounts and free delivery on qualifying orders. If you're subscribed to this service, closing your account will cancel the subscription. Check whether you're in a trial period or paid subscription before proceeding.

Practical Takeaway: Spend time reviewing your account settings and order history to understand what information is stored and whether you have any active subscriptions or pending balances before moving toward closure.

Steps to Close Your Uber Eats Account on Mobile and Web

Closing your Uber Eats account through the mobile application is straightforward. First, open the Uber Eats app and tap the account icon, typically located in the bottom right corner of the screen. This takes you to your account page. Look for a menu option—many versions of the app display three horizontal lines (called a hamburger menu) or a settings gear icon. Tap this to access additional account options. Scroll through the menu until you find "Settings" or "Account Settings."

Once in the settings area, continue scrolling to find the option labeled "Close Account," "Delete Account," or "Deactivate Account." The exact wording may vary depending on your app version and location. Tap this option. The app will likely display a confirmation screen explaining that closing your account will delete your profile, order history, saved payment methods, and saved addresses. Read this information carefully. The app will ask you to confirm that you want to proceed with account closure. Some versions require you to select a reason for closing from a dropdown menu—options typically include "I don't use this service," "Poor service quality," "Privacy concerns," or similar categories. Select the reason that best reflects your situation, though this step is usually optional.

To close your account through the web version, visit www.ubereats.com and log in with your credentials. Click on your account profile icon in the top right corner. Select "Account" or "Settings" from the dropdown menu. Scroll down through your account settings page until you locate the account closure option. This is typically found near the bottom of the settings page and may be labeled as "Close Account," "Delete Account," or "Deactivate My Account." Click this link and follow the confirmation prompts.

Both the mobile app and web version provide warnings about what will happen when you close your account. Your profile information, order history, saved addresses, and payment methods will be removed from Uber Eats' active systems. However, some information may be retained for legal or financial reasons for a period of time. After you confirm closure, your account will be deactivated, typically within a few hours, though full removal from their systems may take longer.

Practical Takeaway: Whether using the mobile app or website, navigate to your account settings, find the account closure option, and follow the confirmation prompts to complete the process. Keep your login information until you receive confirmation that your account has been closed.

What Happens to Your Data and Payment Information After Closure

When you close your Uber Eats account, the company removes your active profile from their system. However, understanding data retention practices is important. Uber Eats, like most large technology companies, retains certain information for legal compliance, fraud prevention, and financial record-keeping. This means some of your data may remain on their servers even after your account is closed, though it will no longer be associated with an active profile that you can access.

Your payment information—such as credit card details, debit card numbers, or linked bank accounts—is handled through secure payment processors. When you close your account, Uber Eats typically removes your stored payment methods from their system. However, if you've made purchases using these payment methods, transaction records may be retained for accounting and tax purposes. Your financial institution may also keep records of transactions for several years as required by banking regulations.

Personal information like your name, email address, phone number, and delivery addresses are removed from your active account profile. However, these details may be retained in backup systems or archived records. Uber Eats' privacy policy, which you can review on their website, outlines their specific data retention practices. According to their standard policies, some information is retained for up to a year after account closure, while other data may be kept longer to comply with legal obligations.

Your order history will no longer be visible through your account once it's closed. However, records of your transactions may be retained by Uber Eats for their internal purposes and may be retrievable by legal request or during investigations. If you're concerned about privacy, you can request additional information about your data through Uber's privacy tools before closing your account. Some regions offer data subject rights—such as the right to know what information is stored about you—through privacy laws like the California Consumer Privacy Act or the European Union's General Data Protection Regulation.

Practical Takeaway: Understand that while your active account profile will be removed, some of your data may be retained for legal and financial purposes for a period of time. Review Uber's privacy policy for specific details about data retention in your region.

Handling Refunds, Credits, and Outstanding Issues Before Closure

Before closing your Uber Eats account, check whether you have any outstanding refunds or account credits. Open your account and navigate to your order history. Review your recent orders to see if any have refund requests pending or if the status shows "Refund in Progress." If you see pending refunds, you may want to wait until these are processed before closing your account. Refunds are typically issued back to the original payment method within 5 to 10 business days, depending on your financial institution.

Check your account for promotional credits or unused balances. These appear as a balance or credit amount, often displayed on your account home screen or in the payment section. Promotional credits—such as those from promotional codes or referral bonuses—usually expire if your account remains inactive for a certain period. However, once your account is closed, you generally cannot use remaining credits. If you have promotional balance remaining, consider placing an order to use these credits before proceeding with account closure.

If you're currently subscribed to Uber One (the subscription service offering reduced delivery fees and other perks), closing your account will immediately cancel this subscription. Depending on whether you're in a trial period or paid subscription, you may be eligible for a partial refund of your subscription fee. Contact Uber Eats customer service through the app or website to inquire about potential refunds for subscription cancellation before you close your account. This is particularly important if you're in the first month of a paid subscription.

If you have any disputes or issues with recent orders—such as missing items, incorrect orders, or quality concerns—address these before closing your account. Customer service can investigate and issue refunds more easily when your account is active. After your account is closed, it becomes more difficult to resolve issues with past orders. Contact Uber Eats support through the app or website, select the relevant order, and describe the problem. Most issues are resolved within 24 to 48 hours.

Practical Takeaway: Review your order history for pending refunds